Shipping & Returns

 

FREE Shipping

We offer free standard shipping and returns on select orders within Australia over 150 AUD. Please note that shipping surcharges may be incurred at checkout based on location. 

Orders placed will be processed within 2-6 business days. Please note that this does not include statutory, provincial holidays, or dealer purchases. 

If you order after 12 pm EST on a Friday, your order will be shipped out within 2-6 business days. 

Only items purchased from au.solostove.com are eligible for free standard shipping, and returns. 

Please note: We cannot currently ship orders to PO Boxes due to size and weight restrictions.

 

When will my order arrive? 

You will receive an email confirmation that includes a tracking number for your order. For items not on backorder, orders usually ship within 2-4 business days after they are placed. If you have specific questions regarding your purchase, such as credit card information, personal info changes, etc., complete the 'Contact Us' form located in the navigation menu. 

Please note: We are experiencing carrier delays we are actively working with carriers to reduce this delivery time. 


The following shipping times are an estimate based on once the order has shipped. If you have any questions, please fill out the 'Contact Us' form located in the navigation menu. 

  • Sydney: -2-4 days
  • Melbourne: 2-4 days
  • Adelaide: 2-4  days 
  • Brisbane: 4-6 days 
  • Perth: 6-10 days 
  • Other Cities: 4-12 days 

 

FREE Returns

If you are not 100% satisfied with your purchase for any reason, just contact us and we’ll be happy to provide a FREE pre-paid return label for any order shipped within Australia. Return your order to us within 30 days of when the order was shipped, and we’ll process a full refund back to the original payment method.

After 30 days, if the product has not been burned or used, we will be able to offer store credit only. Customers will be responsible for shipping costs for returns made past 30 days.

Only items purchased from au.solostove.com are eligible for free returns.

 

Lifetime Warranty

We warranty each and every Solo Stove product to be free of manufacturing defects, and we will replace with a new product, at our option, any genuine Solo Stove product sold by an authorized retailer that is deemed defective. Solo Stove does not warranty its products against normal wear or misuse. If your Solo Stove product was damaged due to misuse, our customer service team can analyze the damage and may be able to suggest options for the customer to remedy. If your Solo Stove product is unable to be repaired after misuse, we will extend a one-time courtesy offer, allowing you the option to purchase a new Solo Stove product for 50% off of our MSRP price listed on the website, excluding web specials. Warranty claims are not applicable for countries outside the U.S, Canada, and Australia. All international orders are final.

For warranty claims, please complete this form: https://au.solostove.com/warranty-claims/.